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VISION AND MANDATE

  • Achieving acceptable standards of environmental practice in all public cleansing and disposal operations;
  • Developing capable environmental monitoring staff through training and appropriate recruitment;
  • Providing standards, regulations and expertise with regard to solid waste management;
  • Actively participating in the development of an inter-agency institutional structure for pollution and environmental control;
  • Prioritizing financial resources for solid waste management in a severely constrained economy;
  • Meeting human resource needs through the appropriate development and implementation of human resource policies;
  • Providing quality service to our contractors and the public;
  • Enforcing the National Solid Waste Management Act

 

AREAS SERVED AND SERVICES OFFERED

Since its inception, the National Solid Waste Management Authority has been serving the entire island of Jamaica and its populace; providing timely, efficient solid waste management services across the island in order to the safeguard public health while helping to create environment befitting for all to enjoy and preserve. Jamaica's population is approximately 2.6 Million and climbing. The National Solid Waste Management Authority has demarcated the country for its management purposes into four (4) regions otherwise termed wastesheds: The Riverton, Retirement, Southern and Northeastern wastesheds. Each region is made up of two or more parishes with accompanying disposal sites for the proper disposal of solid waste to ensure environmental protection, solid waste disease and pest or nuisance control.

Additionally, wasteshed are defined based on the most effective and feasible collection and disposal network that can be implemented islandwide.


In order to improve and provide the best and most efficient service to its customers (the people of Jamaica) the National Solid Waste Management Authority has developed an integrated service delivery strategy (refer to chart above).  This strategy is implemented through the Agency's regional offices namely:

all of which have portfolio management responsibilities for the parishes falling under the regions managed by each regional office under the directives of the head office located in Kingston.

Each regional office has a trained customer relations department and officers who handle the day to day queries of customers regarding waste management collection services in their areas while providing pertinent information; at the same time playing a proactive role in ensuring that our customers are kept up to date with all relevant and supplemental information to ensure a transparent communication process. This in effect, boosts the corporate image and good will of the organization as a customer satisfaction oriented organization.

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